Frequently Asked Questions

What is an escape room?

Escape rooms are live interactive puzzle games. Solve the initial challenges to work your way into the next layer of challenges and eventually “solve the room”. Work with your friends, family or co-workers to find the clues, crack the codes and solve all of the puzzles in 60 minutes.

Is there a minimum age?

For players under the age 14, there must be at least one paid adult in the group. All players under the age of 18 must have a waiver signed by a parent or guardian. Although all rooms are appropriate for children and more hints can be offered for groups with younger children, the puzzles may be challenging for those under the age of ten. Ultimately, all ages are welcome!

Are the rooms wheelchair accessible?

Yes, all rooms are fully wheelchair accessible. Some puzzles however may involve objects that are not reachable by someone in a wheelchair. Please call in advance of registering if all participants will be in wheelchairs. If someone in your group has any other impairments or disabilities and you have any questions, please call us at (262) 278-4060 so we can ensure you can experience the room to it's fullest potential!

How large can
my group be?

In order to maximize your experience, group sizes in each room are limited to a maximum of eight people. Please call if you have group larger than 8 that wishes to participate.

What are we allowed to bring into the room?

All you need to bring is your best problem solving and fun-loving frame of mind. No food or drink are allowed in the rooms (unless medically necessary). You are welcome to bring your cell phones into the room but we ask that you not take any pictures or videos during the event.

Are walk-ins allowed?

While we allow walk-ins if an employee is on site and we are not booked, reservations are generally required. We may not be on site if we don’t have a scheduled reservation.

Are we locked in the room?

No, for player safety all exit doors remain unlocked at all times. The term “escape room” was first coined many years ago when the predecessors of modern games actually locked participants in the room. Your true objective is to “solve” the room, not “escape” the room.

How much does it cost?

The cost depends on the number of players. The base price is $90 for up to three players and $28 per person for each additional player.

Are the rooms scary or claustrophobic?

No, all themes are meant to be family friendly and are not scary or based in horror. None of the rooms involve tight spaces and are not locked so you are free to leave at any time.

Do we get to play with just members of our group or will we be paired with others?

All of our rooms are private. You can be assured you will only experience the adventure with the members of your group you sign up with.

When should we arrive?

Please arrive 15 minutes before your scheduled time to check in, complete waivers, and receive instructions.

How does your charitable donation process work?

To our knowledge, we are the only escape room to donate money to charity if you successfully solve the room within 60 minutes. If you complete the room before time expires, Solve Escape Rooms will donate $25 to a charitable organization. We will provide you with a list of current charities, and your group can pick which will receive the donation.